Yesterday, while at work we were called in for a very long and extremely dull meeting about a new scheduling system. The new system can be accessed from home. It will give us the ability to look over our schedules and put in any time-off requests from home. The idea seems useful but I have to say I was quiet disappointed with the way the meeting was delivered. When meetings are held they should be informative and enforce the benefits. Being drilled with key messages in Issues Management has made me realize how important they are in conveying messages to publics. The person holding the meeting was not at all prepared and any dreaded questions were just answered with:
"I don't know how that's going to work".
Some people in the meeting were a little disappointed with the change. Anytime they would express this, the lady holding this meeting just said, "Hey, don't shoot the messenger".
I'm sorry but that’s not very professional or convinces your staff to get on board. I understand that since they are launching it soon they wanted to let us know about it immediately, but they should know more about it themselves before presenting it. Considering, I work in a customer service oriented company you would think the people up in high divisions would have a little more class, confidence and professionalism when presenting something new to their staff. It's called effective internal communications people ;)
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